Return to Help Index
ADDITIONAL SUPPORT
FAQ
  KEEPSAKE JEWELLERY AUSTRALIA - FAQ


Here is some common questions we are asked about our jewellery and online store. Please always feel free to contact us should you require any further information which isn't answered here. We will get back to you quickly.


GENERAL


1. HOW LONG WILL MY JEWELLERY ORDER TAKE TO ARRIVE?


Delivery of your order depends on which shipping method you select during checkout. Within Australia you can select Express Shipping (2-7 days) or Parcel Post (7-14 days). Engraving does not delay your order as we engrave all of our jewellery on our premises.

Please note that delivery times are not a guarantee of delivery, they are a guide only and actual delivery time may vary due to unforeseen or unavoidable dispatch delays, delivery policies of Australia Post etc.


2. THE JEWELLERY I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?

We process a large number of orders which means that sometimes some of our jewellery collection may be out of stock. If you see an item that is out of stock please add your name to the waitlist. You will see the waitlist button on the product details page. As soon as the jewellery piece is back in stock you will receive an email to let you know.


3. I AM A FUNERAL DIRECTOR OR JEWELLER - DO YOU WHOLESALE YOUR JEWELLERY?

Yes, we offer our entire Memorial Jewellery collection to Funeral Homes and Jewellers within Australia. The Keepsake Jewellery Australia collection of 'fillable' jewellery can be purchased at wholesale pricing for your families and customers. Please click here to see more: WHOLESALE CREMATION JEWELLERY


ENGRAVING


1. HOW MUCH EXTRA TIME DO I NEED TO ALLOW FOR ENGRAVING?


We engrave all of our jewellery here on our premises so adding engraving to your order wont delay it at all.


2. HOW DO I SEND YOU MY PHOTO OR FOOTPRINTS/HAND PRINTS FOR ENGRAVING?


Once you have placed your order please email your photo, or a photo of the hand or footprints, to photos@keepsakejewellery.com.au quoting your full name as it appears on your order.



MEMORIAL JEWELLERY


1. HOW DO I FILL MY MEMORIAL JEWELLERY?

Memorial Jewellery is supplied with everything you need for filling including detailed instructions and accessories. This allows you to fill the jewellery yourself or have someone to do it for you.


2. CAN I HAVE MY FUNERAL DIRECTOR FILL THE MEMORIAL JEWELLERY FOR ME?


We have always found that funeral homes are only too happy to fill our customers jewellery so we encourage you to call your local funeral home if you want them to fill it for you. They may charge a filling fee and you may need to make an appointment to have it done.


3. CAN YOU FILL THE JEWELLERY FOR ME IF I SEND YOU THE ASHES?

We are more than happy to fill memorial jewellery for our families however we advise that this isn't the ideal way to go. Ashes shouldn't be sent through the mail, unless you are entirely prepared for the very small chance that they can go astray. Even by the most secure methods of posting, registered mail etc, items can get lost in the postal system.



JEWELLERY CARE


How Do I Care For My Keepsake or Memorial Jewellery?


All orders are supplied with a comprehensive set of instructions on how to care for your jewellery. A jewellery cloth is included with every order and the steps you can take to maintain your piece are described simply and clearly. Image Engraved jewellery requires special care and this is also detailed on the instructions supplied with your order.



ABOUT OUR JEWELLERY - Precious Metals Information


What Is Your Jewellery Made From?

All of our jewellery is crafted from high quality precious metals. We do not make any Silver Plated jewellery or 'Base Metal' jewellery. Our jewellery is made from solid 925 Sterling Silver, 9ct Gold, Stainless Steel, Titanium, Brass, Bronze and Pewter. Our Gold Vermeil jewellery is crafted from solid Sterling Silver overlaid with a durable coating of 14ct Gold.



Does Keepsake Jewellery's Collection Contain Nickel?
NO. All of our jewellery is nickel free. The use of nickel has gradually declined in quality fine jewellery over the past decade or so due to possible adverse health effects, and therefore we do not sell or recommend wearing any jewellery which contains Nickel.



HOW DO I CONTACT YOU?
 
We are situated in two locations in Perth, Western Australia and if you wish to contact us for any reason at all, please email us:

PLEASE DIRECT ALL QUERIES TO:

sales@keepsakejewellery.com.au
(We usually answer emails within a few hours and will always reply within 1 Business Day).



Postal Address:
PO Box 965, Balcatta, Western Australia 6914 (Administration Only)




We encourage you to connect with us on our Facebook Page.
Here you'll find the very latest news and some very special giveaways and promotions:


Keepsake Jewellery Australia Facebook PageKeepsake Jewellery Australia